Farik M.

Billingual Customer Service Specialist - Email/Ticket/Chat (EN/SP)

Do you want to achieve A WORLDCLASS CUSTOMER SERVICE EXPERIENCE of your project for your customers? Do you want to get higher rates of confort for your costumers?, My name is Farik and I am a customer service representative who is passionate about understanding and resolving customer needs providing them with assistance with high-quality standards. In my 4 years of experience working with large eCommerce companies, I have learned that when clients find themselves dealing with problems on their own, they ask for help. That is where with my communication skills, attention to detail, and the ease of handling different software and platforms: ➡️ Help desk Tools (Freshdesk, Zendesk) ➡️ Data Entry ➡️ CRM Software ➡️ E-commerce projects ➡️ Google Docs/Suite I provide the most accurate, concise, and direct information to solve simple problems and complexes from "Where is my order?" or "This is not working properly, what should I do?", even threats and situations with annoying clients from different cultural backgrounds. My areas of expertise are mainly on eCommerce stores and big companies but my professional background includes health, fitness, nutrition, aviation, and education. I look forward to working with you!