Aldien Jason B.

Customer Support | Scheduler| Technical Support

I am a highly skilled Customer Support Representative handling phone, chat, and emails with a solid 10 years of experience in the call center industry. I constantly hunt for employment opportunities that will improve my abilities and knowledge, and I enjoy picking up new skills. I do have the ability to express myself or my ideas without hesitation, with good vocabulary, and grammar, and with hardly any accent that people can easily understand. I'm quite skilled at using office software (Microsoft and Google) and CRMs (Freshdesk, Zendesk, and One Messaging) for office work, order-taking, payment processing, and data input. I've also been appointed as a Team Leader and Subject Matter Expert, which has given me leadership experience. I'm responsible for quality control, floor support for the team, chat reviews or evaluations, and coaching as necessary. Quick Reference - typing speed 54 wpm - QA score- 8 out of 10 - fast learner - ability to adapt to new changes - can work with minimal supervision - logical and technical thinking