Jean Pauline G.

Travel Advisor | Customer Service Manager | Executive Assistant

For the past nine years, I have served as a Virtual Assistant, Travel Advisor, Customer Service and Operations Manager for leading agencies and as a Team Leader for international airlines across the US, Australia, and the UK. My primary responsibilities include delivering exceptional customer service, overseeing daily operations, handling administrative tasks, coordinating events and travel, organizing and maintaining company files, project management focused on helping start-up businesses achieve growth and developing project SOPs to enhance workflow efficiency. I also have experience as a Travel Curator/Coordinator, where I design personalized trips based on client needs, research destinations and their unique activities, negotiate with local operators to secure deals, and create comprehensive English itineraries. These itineraries include detailed day-to-day activities, trip programs, hotel accommodations, frequently asked questions, recommended flight details, and essential information. I have also been recognized as a Condé Nast Top Travel Specialist for 2023-2024, reflecting my expertise and dedication in crafting exceptional travel experiences. My work experience includes but are not limited to the following: ✅Travel Curator/Coordinator ✅Customer Service ✅Executive Assistant ✅Accounts Assistant (Knowledgeable in basics of Quickbooks) ✅Admin Support ✅Market Research ✅Data Entry ✅Email Support ✅Chat Support Assistant ✅Lead Generation ✅Project Management Systems I use/am familiar with: ✅Microsoft PowerPoint, Excel, Word, Outlook, Google Sheet ✅Google applications (Google Voice, GDrive, Gmail, Calendar, etc.) ✅WordPress ✅MailChimp ✅Zoho ✅Keap ✅Airtable ✅Superhuman ✅Quickbooks (Data Entry) ✅Email Handling/Management - Outlook, Gsuite, Yahoo, Gmail ✅Slack I work pretty well under pressure and I can manage multiple projects concurrently without sacrificing the quality. I value communication too; it's very important to me that both are on the same page and has the same goal. I strive to give my best in my outputs to ensure my clients get their money's worth. I have this favorite quote by Aristotle where I can say that If I were a quote I will be this - "We are what we repeatedly do. Excellence, then, is not an act, but a habit."