Obianuju E.

Professional Virtual | Executive Assistant & Customer Support Agent

Hello! Your time is valuable. My role is to help you redeem more of it. I partner with clients who need someone to deliver superb client support or tackle their backlog of administrative projects. My experience includes 4 years of frontline customer support and behind-the-scenes executive/administrative support. Through thousands of customer interactions, I've learned how to empathetically engage with customers so that they feel heard and satisfied. I tackle projects thoroughly and efficiently because I understand that a detail missed is a client lost. I am Obianuju, a proficient team worker with over 5 years of experience in customer service. A result-driven, ambitious, self-motivated, and resourceful manager with a successful track record of building and maintaining great teams of workers, meeting KPIs, and effective people management. I am highly organized, energetic, and flexible, with leadership qualities that have been exercised through experience. My forte lies in customer service delivery (CSD) operations, performance monitoring, development and evaluation, quality assurance, customer communications, and product and process audits. •I deliver advanced technical troubleshooting, problem-solving, and solutions and ensure issues are escalated to the highest level of management if the need arises • Cross-selling and up-selling products and services • Assist in attending to customers' queries and requests and also resolving their Complaints to improve customer experience • learned and applied new skills to daily tasks, thereby increasing efficiency and productivity • manage critical issues by evaluating users' problems using test scripts, personal expertise, and probing; implementing action plans; and professionally communicating to all parties involved I am constantly seeking improvement opportunities and implementing continuous improvement initiatives, as well as setting high goals. I am determined to deliver high-value results and still take on additional responsibilities. My forte lies in ✅ Responding to customers' inquiries ✅EHR Management, Insurance & EAP Credentialing | Healthie, Jane, Lucet, Aetna, Espyr, etc. ✅Project Management | Google Sheets, Trello, Asana, Meister, Nation Builder, Dubsado, Jira, ConvertKit, Dropbox Sign, Slack, 360 Project Manager, SmartSuite, etc. ✅Calendar Management & Scheduling | Calendly, Google Calendar, Microsoft Calendar, Doodle Poll, etc. ✅CRM | Zendesk, Intercom, Hubspot & Zoho ✅ Graphic design using Canva and Figma ✅ Handling multiple social media platforms to expand your brand's awareness, reach, engagement, conversions, and leads. ✅Tutorial & FAQ Creation: Loom (screen recording), Zoom, Otter AI, Descript, etc. ✅ Creation and management of social application accounts | Discord server, Telegram, Instagram, Facebook, WhatsApp, United States, Canada, Australia