Ann P.

Client Sucess Specialist | Dispatch Coordinator | Executive Assistant

Welcome to my profile! Throughout my professional journey, I’ve had the opportunity to work in various capacities. Some highlights include: Dispatch Coordinator • Coordinate crew or driver schedules to ensure timely and efficient dispatching for events, deliveries, or assignments • Assign personnel to specific jobs based on availability, skill sets, and job requirements • Monitor real-time job progress, crew movements, and logistics to ensure smooth operations • Communicate internal teams to confirm details, relay updates, or resolve any scheduling conflicts • Manage last-minute changes, including crew call-ins, delays, or client adjustments • Maintain accurate records of schedules, assignments, hours worked, and any incidents or deviations • Utilize dispatching software or spreadsheets to update, track, and adjust daily rosters • Coordinate transportation and logistics for crew mobilization, especially for off-site jobs • Provide on-call support during active events or peak hours to address urgent needs or issues • Collaborate with operations or project managers to ensure crews are briefed and equipped before dispatch Client-Facing Sales Coordinator • Act as the primary point of contact for clients, managing inquiries, requests, and ongoing communication • Coordinate with internal departments (operations, dispatch, finance) to ensure client requirements are met accurately and on time • Prepare and send quotations, proposals, and service agreements based on client needs and project scope • Build and maintain strong client relationships through regular check-ins, follow-ups, and excellent service delivery • Gather detailed job briefs from clients, including crew requirements, timelines, and special instructions • Collaborate with the dispatch team to ensure the right personnel are assigned to each project • Manage client databases and records, keeping all communications and agreements organized and up to date • Track project progress and communicate updates or changes to clients in real-time • Ensure client satisfaction post-event or project, collecting feedback and addressing any concerns • Support the invoicing process by confirming deliverables, rates, and scope of work before billing • Attend client meetings (virtual) to discuss project details and build rapport Client Success Specialist • Over 5 years of experience as a Client Success Specialist with a strong background in client services and working with diverse businesses • Spent 5 years at SAP Concur Philippines in key operational roles: • Operations Team Lead o Led and motivated a team of 18 members o Achieved key performance indicators and contributed to overall team success • Sr. Client Services Specialist – Invoice Capture o Main point of contact for internal and external clients o Monitored service level agreements (SLAs), accuracy, and client-specific guidelines o Provided client assistance via email, phone, and meetings o Conducted monthly touch bases and business analysis • Proven track record of delivering 100% client satisfaction • Gained skills as a Virtual Assistant through self-learning, offering: • Administrative support • Data entry • Communication and writing • Research and reporting • In-depth knowledge of: • SAP Concur OCR technology • Concur Invoicing • Payment Request approvals • Strong skills in: • Interpersonal communication • Customer service • Time management • Meeting deadlines • Tools & applications proficiency: • Salesforce, Concur OCR, Slack • Google Forms, Google Hangouts • Microsoft Outlook, Word, and Excel • Social media platforms: Facebook, LinkedIn, Instagram