Felipe C.
Customer Retention Partner | Relationships, Community & Product
PhD-trained business consultant and lecturer with unique depth and breadth of experience. Felipe is the retention partner for membership organizations. He helps communities and networks keep the members they fought to win – with systems that reduce churn and deepen engagement. Privileged to work at the most energizing intersection: 1. Practice: Consulting grounds me in real-world relevance 2. Science: Research anchors me in evidence and rigor 3. Purpose: Teaching fills me with meaning CURRENTLY: ➤ Working as VP, Product & Member Experience at Outthinker ➤ Teaching organizational behavior at ISEG Lisbon School of Economics & Management (University of Lisbon) ➤ Researching leadership development at ADVANCE/ISEG ➤ Teaching strategy and people management at EU Business School and supervising dissertations PREVIOUSLY: Over the past 15 years, my path has crossed: ➤ Multiple organizations: F500 companies, a family business, and smaller global teams ➤ Different industries: Hospitality, automotive, financial services, higher education, and business consulting ➤ Diverse geographies: Brazil, USA, Canada, Switzerland, UAE, Thailand, and Portugal OUTSIDE OF WORK, I AM: ➤ Lucky enough to be a citizen in 3 countries: Brazil, Portugal and Italy. ➤ A self-taught amateur samba musician who plays and occasionally composes and performs. ➤ And a lifelong learner, father and husband. Let's talk!
Earnings and projects
Last 6 months ÷ 6
Billed in all: $27,887$28k
Across 9 contracts