Hannah A.

With 11 years of experience in customer service, team leadership, executive assistance, and virtual support, I have successfully supported businesses in retail, telecom, e-commerce, and real estate by leading teams, optimizing operations, generating leads, and elevating customer experiences. ✅ Team Leadership & Coaching – Proven experience as a Team Leader and Customer Service Manager, including coaching, QA monitoring, and performance management to ensure teams consistently exceed KPIs. ✅ Customer Service & Support – Skilled in handling inbound/outbound calls, email, and chat support, delivering excellent customer experiences across multiple industries. ✅ Lead Generation & Cold Calling – Experienced in sales support, appointment setting, and identifying motivated leads to drive conversions. ✅ Executive Administrative Support – Hands-on experience handling onboarding and offboarding, payroll processing, timesheet management, and other administrative tasks to streamline operations. ✅ Dispatcher & Workflow Management – Efficient in scheduling, reporting, and coordinating workflows to maintain productivity and smooth operations. ✅ eCommerce Expertise – Proficient in Shopify and Gorgias for order management and customer support. ✅ Real Estate Data Specialist – Skilled in using ACS, Airtable, Follow Up Boss, HubSpot, Google tools, and CRM platforms to manage property data, contact sellers, and connect directly with clients. ✅ CRM & Dialer Proficiency – Hands-on with Zoho, QuickBooks,Salesmsg, Follow Up Boss, Avaya, ReadyMode, Aircall, RingCentral, plus Slack and Microsoft Office tools for team communication and organization. I am reliable, detail-oriented, and results-driven, with a proven track record of leading teams to success while delivering high-quality work. If you need a dedicated professional who can handle leadership, customer support, executive administration, and real estate data management seamlessly, I’m ready to help your business grow.