Dannie A.
Norwegian / Swedish / English technical customer support agent
I am a 32 year old man from Sweden and Australia with over 13 years of experience in customer service. I spent 7 years in the restaurant business as a head waiter, bar manager and restaurant manager where I gained my skills in communication, problem-solving, handling stressful situations and delivering exceptional service. For the past 6 years I’ve moved into the e-commerce sector assisting various companies with their customer support and wholesale. I am passionate about providing outstanding support and creating positive experiences for every customer I interact with, offering high and professional customer service, whether it's over the phone or in-person- I can help! Fluent in: Swedish, Norwegian and English Softwares used: Dixa, Asana, Magento, Slack, Zendesk, Freshdesk
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $18k
Billed in all: $259,994$260k
$18k in the last 6 months
Across 9 contracts
Earnings, last 30 days
Skill rankings: Top 0.80% in Active Listening
Ranked by MRR among everyone on Upwork with the skill.
- Norwegian200 freelancers · 🇪🇸 #1Top 2%🇪🇸#1 of 4
- #4Active Listening497 freelancers · 🇪🇸 #1Top 0.80%🇪🇸#1 of 5
- #18Food & Beverage670 freelancers · 🇪🇸 #1Top 3%🇪🇸#1 of 13
- #21Problem Solving1,247 freelancers · 🇪🇸 #2Top 2%🇪🇸#2 of 13
- #25Customer Support Plugin944 freelancers · 🇪🇸 #1Top 3%🇪🇸#1 of 6
- #28Problem Resolution837 freelancers · 🇪🇸 #1Top 3%🇪🇸#1 of 12
- #32Leadership Skills972 freelancers · 🇪🇸 #2Top 3%🇪🇸#2 of 15
- #41Communication Skills2,224 freelancers · 🇪🇸 #1Top 2%🇪🇸#1 of 24