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Dannie A.

Dannie A.

Norwegian / Swedish / English technical customer support agent

I am a 32 year old man from Sweden and Australia with over 13 years of experience in customer service. I spent 7 years in the restaurant business as a head waiter, bar manager and restaurant manager where I gained my skills in communication, problem-solving, handling stressful situations and delivering exceptional service. For the past 6 years I’ve moved into the e-commerce sector assisting various companies with their customer support and wholesale. I am passionate about providing outstanding support and creating positive experiences for every customer I interact with, offering high and professional customer service, whether it's over the phone or in-person- I can help! Fluent in: Swedish, Norwegian and English Softwares used: Dixa, Asana, Magento, Slack, Zendesk, Freshdesk

🇪🇸Calahonda, Spain$25/hr90% JSS5.00 (6)Since Aug 2021

Earnings and projects

MRR
$3k

Last 6 months ÷ 6

World#13,000 / 412k
🇪🇸Country#152 / 4,023
Revenue, last 30 days
$3.1k

Last 6 months: $18k

World#12,255 / 412k
🇪🇸Country#146 / 4,023
Total earnings
$249k

Billed in all: $260k

World#10,796 / 412k
🇪🇸Country#152 / 4,023
Per project
$41k

$18k in the last 6 months

World#1,439 / 412k
🇪🇸Country#23 / 4,023
Projects, last 6 months
1
0% fixed100% hourly
World#128,096 / 412k
🇪🇸Country#1,171 / 4,023
Projects in all
6

Across 9 contracts

0% fixed100% hourly
World#250,293 / 412k
🇪🇸Country#2,364 / 4,023

Earnings, last 30 days

$260k+$3.1k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$256k$258k$260kOct 9Oct 24Nov 8

Skill rankings: Top 0.80% in Active Listening

Ranked by MRR among everyone on Upwork with the skill.

  1. 3Norwegian200 freelancers · 🇪🇸 #1Top 2%
  2. #4Active Listening497 freelancers · 🇪🇸 #1Top 0.80%
  3. #18Food & Beverage670 freelancers · 🇪🇸 #1Top 3%
  4. #21Problem Solving1,247 freelancers · 🇪🇸 #2Top 2%
  5. #25Customer Support Plugin944 freelancers · 🇪🇸 #1Top 3%
  6. #28Problem Resolution837 freelancers · 🇪🇸 #1Top 3%
  7. #32Leadership Skills972 freelancers · 🇪🇸 #2Top 3%
  8. #41Communication Skills2,224 freelancers · 🇪🇸 #1Top 2%