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Janette B.

Janette B.

VoIP Technical Support | PBX Setup | SIP | IP Phone Configuration

Customer-focused Technical Support Specialist with 3+ years of experience delivering remote technical support in fast-paced environments. Skilled in VoIP technologies, including SIP, softphones, and PBX systems, along with Wi-Fi and network troubleshooting. Experienced in managing high-volume support requests through ticketing systems via phone, chat, and email. Known for quickly diagnosing issues, delivering efficient solutions, and ensuring a positive user experience.

🇵🇭Cebu City, Philippines$7/hr90% JSS5.00 (1)Since Aug 2021
GlobeUpwork

Earnings and projects

MRR
$1.2k

Last 6 months ÷ 6

World#41,298 / 412k
🇵🇭Country#7,142 / 56.3k
Revenue, last 30 days
$1.2k

Last 6 months: $7.1k

World#37,573 / 412k
🇵🇭Country#7,106 / 56.3k
Total earnings
$9.7k

Billed in all: $10k

World#198,677 / 412k
🇵🇭Country#32,210 / 56.3k
Per project
$4.9k

$7.1k in the last 6 months

World#35,738 / 412k
🇵🇭Country#8,429 / 56.3k
Projects, last 6 months
1
0% fixed100% hourly
World#128,095 / 412k
🇵🇭Country#14,297 / 56.3k
Projects in all
2
0% fixed100% hourly
World#328,889 / 412k
🇵🇭Country#36,738 / 56.3k

Earnings, last 30 days

$10.2k+$1.2k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$9k$10k$11kOct 9Oct 24Nov 8

Skill rankings: #1 in 1 skill of 16

Rarest: top 6% in Wide Area Network, of 18. Ranked by MRR among everyone on Upwork with the skill.

  1. 1Wide Area Network18 freelancers · 🇵🇭 #1Top 6%
  2. #8SSH60 freelancers · 🇵🇭 #2Top 13%
  3. #8PBX29 freelancers · 🇵🇭 #1Top 28%
  4. #9Telephone System60 freelancers · 🇵🇭 #3Top 15%
  5. #10FreePBX120 freelancers · 🇵🇭 #3Top 8%
  6. #11VoIP PBX85 freelancers · 🇵🇭 #3Top 13%
  7. #25Asterisk211 freelancers · 🇵🇭 #3Top 12%
  8. #26Session Initiation Protocol106 freelancers · 🇵🇭 #3Top 25%