Nour B.

I’m a multilingual Customer Support Professional and IT Consultant based in Madrid, with over 6 years of experience across customer service, technical support, and IT consulting. I currently work as a Junior IT Consultant at Sopra HR Software, and I’ve also worked with companies such as Conectys and Fluidra, supporting customers remotely and handling technical and service-related issues. I’m organized, efficient, and self-motivated, with a strong ability to learn quickly, adapt to new tools, and take on additional responsibilities. My background has helped me develop excellent communication, time-management, and prioritization skills, allowing me to deliver accurate work while meeting deadlines. I’m fluent in Arabic, French, English, Italian, and Spanish, and I’m currently pursuing a Master’s degree in Business Intelligence and Big Data to strengthen my analytical and technical skills. I also have a background in web and application development, which gives me a practical understanding of digital tools, systems, and troubleshooting. 🌟 ABOUT ME 🌟 ✅ Top Rated Plus Freelancer 🏆 ✅ 100% Job Success Score 🏆 ✅ Polyglot: Arabic, French, English, Italian, and Spanish ✅ 7+ years of experience in customer service, technical support, and IT consulting ✅ Experience with CRMs, ticketing systems, and customer-support workflows ✅ Fast learner, detail-oriented, and comfortable working independently ✅ Strong communication skills and reliable confidentiality ✅ Currently studying Business Intelligence and Big Data 🌟 AREAS OF EXPERTISE 🌟 ➡️ Customer Support & Customer Experience ➡️ Technical Support & IT Consulting ➡️ Quality Assurance ➡️ Data Entry & Internet Research ➡️ Translation & Proofreading ➡️ Market Research ➡️ Virtual Assistance ➡️ Application & Web Development Support 🌟 CRMs & TICKETING TOOLS 🌟 ➡️ Zendesk ➡️ Jira ➡️ Helpshift ➡️ Zendesk Chat ➡️ Salesforce ➡️ Magento ➡️ Bridge ➡️ HubSpot 🌟 LANGUAGES 🌟 ➡️ Arabic ➡️ French ➡️ English ➡️ Italian ➡️ Spanish ➡️ German 🌟 TOOLS & APPLICATIONS 🌟 ➡️ Google Workspace: Docs, Sheets, Slides, Drive ➡️ Microsoft Office: Word, Excel, Outlook, PowerPoint, OneDrive, SharePoint ➡️ Communication tools: Zoom, Microsoft Teams, Skype, Google Meet, Telegram ➡️ Development tools: IntelliJ IDEA, Replit, Gamma ➡️ HRAccess and its native tools/apps I started freelancing in August 2021 and have since built experience in customer service, technical support, and IT-related roles, both on and off Upwork. I’m honest, hardworking, and committed to delivering high-quality work that matches each client’s expectations. Thank you for taking the time to review my profile. I look forward to helping you with your project! 🙏🏻