Nour B.

Customer Support

Here is a quick overview of my skills and strengths. I am well organized, efficient, and self-motivated. The key to my success has been to learn quickly and to then reach for a higher personal and professional standard by seeking additional responsibilities. I have worked in the BPO industry for over 3 years as a CSR for companies such as Conectys. In my experience in the service industry, I have developed excellent communication skills, time management, and prioritizing skills to complete work before a deadline. I am confident that the skills and knowledge I've acquired over the years will be of great asset to your company. Please find a brief snapshot about me below: 🌟 ABOUT ME 🌟 ✅ Top-Rated Plus Freelancer Status 🏆 ✅ 100% job Success Score 🏆 ✅ Polyglot (French, English, Italian, Spanish and Arabic) ✅ 3+ years of experience so far in different customer service positions ✅ 50+ WPM ✅ Perfect combination of speed, accuracy and quality service ✅ Enthusiastic and passionate about everything I do ✅ Fast response time and guaranteed confidentiality 🌟 AREA OF EXPERTISE 🌟 ➡️Customer Support ➡️Quality Assurance ➡️Internet Research ➡️Translation ➡️Proofreading ➡️Data Entry ➡️Market Research ➡️Virtual Assistance 🌟CRMs AND TICKETING TOOLS🌟 ➡️Bridge ➡️Zendesk ➡️Zendesk Chat ➡️Salesforce ➡️Magento 🌟Languages🌟 ➡️English ➡️French ➡️Italian ➡️Spanish ➡️Arabic ➡️German 🌟APPLICATIONS AND TOOLS🌟 ➡️Zoom, Skype, Hangouts, Google Meeting, Telegram, Microsoft Teams ➡️Google Suite/Workspace (Docs, Sheets, Slides, Drive..) ➡️MS Office (Word, Excel, Outlook, PowerPoint, OneDrive, SharePoint...) 💻My Setup💻 ➡️RAM 8Gb, SSD 1Tb ➡️AMD Ryzen 5 3550H with Radeon Vega Mobile Gfx ➡️Operating system: Windows 10 Pro ➡️iOS smartphone 🌟BACKGROUND🌟 I am a currently a Web Development student at CCC, (Madrid, Spain). I have acquired a particular set of qualities and skills throughout the last years which makes me an exceptional fit for many CSR and IT positions and able to perform according to my client’s expectations. I started my journey as a freelancer back in August 2021. Furthermore, I have 3+ years of experience so far in different customer service positions on and off the platform. I am honest and hardworking. I firmly believe that hard work and team work in this industry is the key to success and for this reason, I am ready to put all my efforts. I am confident that I can carry out your tasks efficiently and accurately. Thank you for your time reviewing my profile, and I look forward to assisting you!🙏🏻