Joy O.

I have over four years of experience in the Information Technology sector, I specialize in O365 Cloud Administration, Google Workspace Administration, Data Retention and Backup Administration, PBX/ VoIP Administration, etc. I bring a wealth of knowledge and expertise of a Technical Support Engineer/Specialist and Subject Matter Expert. My proficiency lies in delivering top-tier service to Microsoft and Google Workspace Enterprise users adeptly resolving intricate technical issues, and ensuring smooth onboarding experiences. Over the years, I have resolved approximately 3000+ customer-facing issues. I have good skills in Cloud Technologies, Network Support, Desktop Support, Service Level Agreements, and Customer Service Management. I carry out tasks accurately and perform excellently with little or no supervision.