Sasa S.
System Administrator| IT Support | HelpDesk support | Troubleshooting
I am a Computer Engineering graduate and I have been working in the IT industry a little less than a decade now. I take great pride in never once leaving a problem unsolved or disappointing a client. I am punctual and easy to work with. Dedicated and curious bug hunter. My fields of expertise are: 💻 Windows environment 7/8/10 💻 Software installation and maintenance 💻 User Account Control - UAC 💻 Networking (making - troubleshooting Wi-Fi / LAN) 💻 Office packages (installation and work in packages) 💻 VMware, HyperV (installing, making, troubleshooting) 💻 Printer troubleshooting Beginner Skills: ► Beginner of MikroTik configuration ► Beginner of C ++ ► Beginner of SQL ► Beginner of WordPress ► Beginner of PHP,HTML,CSS ► Windows Server 2016 ► Linux server My suggested workflow (briefly) : ► Receiving problem ► Initial analysis of the problem and preparation ► Establishing a connection to the remote computer (via TeamViewer, or something else) ► Troubleshooting/Solving the problem ► Chat with the user ► Review ► End of work
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $13k
Billed in all: $107,936$108k
$13k in the last 6 months
Earnings, last 30 days
Skill rankings: Top 5% in Customer Service
Ranked by MRR among everyone on Upwork with the skill.
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- #21VMWare251 freelancers · 🇷🇸 #1Top 8%🇷🇸#1 of 6
- #48Hardware Troubleshooting642 freelancers · 🇷🇸 #3Top 7%🇷🇸#3 of 8
- #51Microsoft Windows784 freelancers · 🇷🇸 #2Top 7%🇷🇸#2 of 11
- #61Windows Administration668 freelancers · 🇷🇸 #3Top 9%🇷🇸#3 of 15
- #103Helpdesk1,033 freelancers · 🇷🇸 #3Top 10%🇷🇸#3 of 8
- #104Ticketing System1,296 freelancers · 🇷🇸 #1Top 8%🇷🇸#1 of 7
- #118Troubleshooting1,460 freelancers · 🇷🇸 #1Top 8%🇷🇸#1 of 13