Karen C.

Are you looking for a Professional Customer Service Representative? Your search stops here! With over 12 years of experience in the customer service industry, I have earned solid skills and knowledge to provide excellent customer service. Brands that trusted me were Apple Inc., Microsoft-Xbox, AT&T, Florist Transworld Delivery (FTD), LawnStarter, and MotorHomeTires. The services I provide to my clients as their customer service representative were: 🟢 Enhanced their customer service script 🟢 Handled Live Chat, Email support, and Phone support 🟢 Organized customer data (Data Entry) 🟢 Invoice management through ZOHO Books 🟢 Processed after-sales tasks such as logistics and order fulfillment 🟢 Customer Order Taking 🟢 Handled Customer Retention 🟢 Provided fast and accurate solutions through my 80 WPM 100% Accuracy 🟢 Possessed soft skills/communication skills to provide effective empathy, probing, and resolution statements. Tools that I am expert with: 🟢 Zendesk 🟢Gorgias 🟢Shopify 🟢 RingCentral 🟢 ZOHO CRM 🟢 ZOHO Books 🟢 Cloud Application 🟢 Salesforce 🟢 hubstaff 🟢 Greenhouse 🟢 Confluence 🟢 Outlook 🟢 Google Workspace 🟢 Microsoft Office My Clients love and trust me because: 🟢I am equipped with tools necessary for smooth work: headsets (Jabra and Logitech), a laptop and a PC, main and backup internet (with more than 50 Mbps), and power backup. 🟢 I am PROACTIVE and PRODUCTIVE 🟢 I Conduct Business with HONESTY AND INTEGRITY 🟢 No ATTENDANCE ISSUES 🟢 I exceeded the KPI target 🟢 My Customer Satisfaction rate is consistently above the target 🟢 I Beat the Deadlines 🟢 I Respect my clients' busy days 🟢 I provide quick and accurate resolutions/results 🟢 Fast tool navigation skills Hire me today, and together, we can provide world-class customer service. You can schedule a discovery call to discuss how I can bring value to your company. Leave me a message of when, and I will be there! Talk to you soon! - Karen C.