Rachel H.

Dedicated and effective client services manager and virtual assistant with 10+ years experience in the consumer electronics and SaaS industries. Extensive knowledge in technical support, people management, CRM software, project management, and social media management. Experience implementing ticketing systems, client databases, developing client knowledge bases, and effective workflows. Basic pre-security training, basic knowledge of networking and web applications, and consumer security applications. Fundamental knowledge of Linux, Windows and Mac OS systems, and extensive knowledge of GSuite and Microsoft Office Suite applications. I get excited about opportunities where I'm able to work with highly creative people to develop innovative client solutions in SaaS spaces!