Pamela M.

A busy business doesn't just need someone to manage the calendar, respond to emails, and keep tasks organised. It needs someone who can stay on top of the details, follow through on commitments, coordinate moving parts, and recognise when a process could work better. That's where I come in. I combine executive assistance and operations coordination with workflow automation, helping business owners stay organised, keep work moving, and spend less time on repetitive administrative tasks. I help business owners and teams stay organised, reduce repetitive admin work, and keep important tasks from falling through the cracks through executive support, operations coordination, and workflow automation. My background combines Executive Assistance with hands-on experience building practical systems using Airtable, Make, Zapier, and n8n. I understand both sides of the problem: the day-to-day work a business needs to get done and the processes that can make that work more consistent and efficient. HERE'S HOW I CAN HELP Executive Assistance & Operations - Calendar, inbox, meeting, and task coordination - Client, vendor, and stakeholder communication - CRM updates, lead tracking, and onboarding support - Document preparation, reporting, and confidential records management - SOPs, task tracking, and follow-up systems AI & Workflow Automation - Connect forms, business applications, databases, and notifications - Automate repetitive administrative and operational tasks - Build Airtable bases and dashboards for organised records and better visibility - Create workflows using Make, Zapier, and n8n - Use AI tools such as ChatGPT and Claude for research, drafting, summarisation, and process support HOW I APPROACH A PROJECT I start by understanding the existing process, the problem causing delays or manual work, and what the team needs the improved system to accomplish. Then I map the workflow, configure and test the solution, check how it handles expected inputs and common exceptions, and document how to use it. I have built 20+ automations and Airtable dashboards, created 15+ SOPs and workflow guides, and supported business owners with task coordination, CRM management, and client onboarding. I focus on practical solutions that people can understand, maintain, and use in their daily work. I work with a range of tools, including Airtable, n8n, Make, Zapier, Asana, Notion, Trello, Google Workspace, Microsoft Office, ChatGPT, and Claude. LET'S TALK ABOUT YOUR WORKFLOW If you're spending too much time on repetitive admin, struggling to keep track of tasks and leads, or dealing with disconnected tools, send me a message describing your current process and what's not working. We can identify what needs to improve and determine whether the right solution is better organisation, a more reliable workflow, or automation.