Martin F.
Startup Ops & Customer Success Manager | Business Operations
Published Author of The Things That Stay | Available on Amazon📖 I help early-stage startups and growing companies build, organize, and scale their operations and customer experience. Over the past 3+ years, I’ve worked in fast-growing health and service-based companies, taking ownership across operations, customer success, training, and process improvement. I’ve supported companies from early stages through growth, wearing multiple hats and helping teams scale efficiently. My strength is operating at the intersection of execution and leadership. I don’t just complete tasks, I improve workflows, onboard and train team members, refine communication processes, and support initiatives that drive real business results. I’m best suited for founders and teams looking for a long-term partnership, not short-term task support. I value trust, ownership, and clear growth as a company scales. What I can help with: • Startup & business operations • Customer success & client communication • Process building & optimization • Team onboarding & training • Sales & growth support • Internal systems & workflows I enjoy stepping into early-stage environments, bringing structure where it’s needed, and growing alongside the company.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $6.8k
Billed in all: $104,382$104k
$1.7k in the last 6 months
Across 27 contracts
Earnings, last 30 days
Skill rankings: Top 6% in Writing
Ranked by MRR among everyone on Upwork with the skill.
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