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Martin F.
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Martin F.

Startup Ops & Customer Success Manager | Business Operations

Published Author of The Things That Stay | Available on Amazon📖 I help early-stage startups and growing companies build, organize, and scale their operations and customer experience. Over the past 3+ years, I’ve worked in fast-growing health and service-based companies, taking ownership across operations, customer success, training, and process improvement. I’ve supported companies from early stages through growth, wearing multiple hats and helping teams scale efficiently. My strength is operating at the intersection of execution and leadership. I don’t just complete tasks, I improve workflows, onboard and train team members, refine communication processes, and support initiatives that drive real business results. I’m best suited for founders and teams looking for a long-term partnership, not short-term task support. I value trust, ownership, and clear growth as a company scales. What I can help with: • Startup & business operations • Customer success & client communication • Process building & optimization • Team onboarding & training • Sales & growth support • Internal systems & workflows I enjoy stepping into early-stage environments, bringing structure where it’s needed, and growing alongside the company.

🇲🇰Bogdanci, North Macedonia$30/hr100% JSS5.00 (15)Since Aug 2021
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Earnings and projects

MRR
$1.1k

Last 6 months ÷ 6

World#43,134 / 412k
🇲🇰Country#151 / 1,526
Revenue, last 30 days
$0

Last 6 months: $6.8k

Total earnings
$98k

Billed in all: $104k

World#39,917 / 412k
🇲🇰Country#139 / 1,526
Per project
$6.6k

$1.7k in the last 6 months

World#26,161 / 412k
🇲🇰Country#101 / 1,526
Projects, last 6 months
4
25% fixed75% hourly
World#51,813 / 412k
🇲🇰Country#152 / 1,526
Projects in all
15

Across 27 contracts

19% fixed81% hourly
World#161,377 / 412k
🇲🇰Country#627 / 1,526

Earnings, last 30 days

$104kNothing earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$102k$104k$106k$108kOct 8Oct 23Nov 7

Skill rankings: Top 6% in Writing

Ranked by MRR among everyone on Upwork with the skill.

  1. #18Content Website225 freelancers · 🇲🇰 #1Top 8%
  2. #104Digital Marketing Management872 freelancers · 🇲🇰 #3Top 12%
  3. #201Logistics Coordination1,159 freelancers · 🇲🇰 #2Top 17%
  4. #231Logistics Management1,496 freelancers · 🇲🇰 #4Top 15%
  5. #390Product Knowledge2,128 freelancers · 🇲🇰 #1Top 18%
  6. #1,026Writing16,517 freelancers · 🇲🇰 #4Top 6%
  7. #1,207Ecommerce8,441 freelancers · 🇲🇰 #7Top 14%
  8. #1,515Digital Marketing13,812 freelancers · 🇲🇰 #9Top 11%