Hennie Liza M.

Home Care Scheduler | Nurse Staffing | Deputy Payroll Set-up l Workforce Manager | Administrative Manager | Cleaning Company Operations Manager | Trainer 🔥 Reliable & Results-Driven Scheduling, Staffing/Rostering, Training, and Administrative Support Expert 🔥 With over 10 years of experience in extensive administrative back-office support—including invoicing, reporting, client communications, and data management—combined with workforce management, scheduling/staffing/rostering, and training, I’ve helped home care agencies, healthcare providers/healthcare agencies, staffing companies, and call centers build strong teams, streamline operations, and deliver excellent client experiences. ✅ Administrative Back-Office Support – Skilled in invoicing (Zoho, QuickBooks), data tracking, reporting, and client communications to keep business operations smooth and efficient. ✅ Workforce Management & Staffing – As a former Workforce Manager in a call center, I’m highly experienced in staff scheduling, shift planning, and coverage optimization—making me strong in rostering for healthcare agencies and remote teams. ✅ Training & Team Development – As a Trainer and Account Manager, I’ve designed training programs, onboarded new hires, and coached teams to perform at their best from day one. ✅ Scheduling & Rostering Systems – Expert in Deputy, WellSky (ClearCare), and BambooHR, managing caregiver and staff schedules, timesheets, and coverage with precision. ✅ Client & Staff Relations – Strong communicator with the ability to balance client needs and staff support, ensuring both sides are satisfied and aligned. When you hire me, you’re not just getting a Virtual Assistant (VA)—you’re gaining a strategic partner in administrative support, workforce management, and staff scheduling. I’ll help you reduce scheduling conflicts, improve staff coverage, and keep your agency operations running smoothly.