Nelly W.
Operations Manager | SOPs & Process Automation | Hubspot & Zoho CRM
Growing businesses often struggle with missed follow-ups, disorganized processes, and projects that stall due to unclear ownership. I help founders and teams build systems, SOPs, and CRM workflows that improve visibility and execution. I work with businesses that need stronger operational flow behind the scenes. That means clearer workflows, better documentation, organized tracking systems, consistent follow-through, and dependable support that helps teams stay on top of moving parts without losing time or momentum. Over the years, I've supported businesses through: • Workflow structure and process clarity • SOP and repeatable documentation systems • CRM organization, tracking, and follow-up visibility • Deliverable tracking and project coordination • Operational reporting and backend organization • AI-assisted workflow support and quality review Results I've helped deliver: • Reduced missed follow-ups by 30% • Improved execution speed by 25% • Created repeatable systems that reduced manual work and confusion. Tools I work with: Trello, Asana, Notion, Make, Scribe, Click-Up, Airtable, Hubspot, Zoho, Google Workspace, Slack, Mailerlite, AI productivity tools (ChatGPT, Claude, etc) If you need someone who can bring structure to your operations and ensure projects keep moving forward, I'd be happy to discuss your goals. Warm regards, Nelly Workflow Optimization | Operations Support | SOP Development | Process Documentation | CRM Management | Project Coordination | Operational Reporting | Backend Operations | AI-Assisted Workflows | Process Improvement | Workflow Documentation | Process Tracking | Operational Efficiency | Systems Organization | Task Tracking
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $6
Billed in all: $4,798$4.8k
$6 in the last 6 months
Across 19 contracts
Earnings, last 30 days
Dotted: longer than usual between two readings. Hatched: over two weeks without one.
Skill rankings: Top 41% in Process Flow Diagram
Ranked by MRR among everyone on Upwork with the skill.
- #11ProcessMAP Document Management14 freelancers · 🇰🇪 #2Top 79%🇰🇪#2 of 2
- #55Procedure Documentation117 freelancers · 🇰🇪 #2Top 47%🇰🇪#2 of 3
- #78Internal Reporting156 freelancers · 🇰🇪 #1Top 50%🇰🇪#1 of 1
- #96Process Flow Diagram237 freelancers · 🇰🇪 #2Top 41%🇰🇪#2 of 2
- #185Process Design404 freelancers · 🇰🇪 #2Top 46%🇰🇪#2 of 2
- #214Marketing Campaign Setup & Implementation416 freelancers · 🇰🇪 #1Top 51%🇰🇪#1 of 3
- #241Operational Planning519 freelancers · 🇰🇪 #5Top 46%🇰🇪#5 of 8
- #336Project Management Support644 freelancers · 🇰🇪 #12Top 52%🇰🇪#12 of 22