Hayat B.

Need a reliable E-commerce Virtual Assistant to manage your Shopify customer support, track orders, handle customer complaints, or moderate Facebook and Instagram ads? I help e-commerce brands deliver professional customer service, resolve order-related issues, and manage customer interactions across email, social media, and Meta Business Suite. As an experienced Virtual Assistant, I provide organized, detail-oriented support in both French and English. Shopify & E-commerce Customer Support - Manage customer emails and inquiries in French and English - Handle Shopify order tracking and delivery updates - Follow up on delayed, lost, or missing shipments - Process refund requests, returns, and customer complaints - Resolve damaged, missing, or unsatisfactory product issues - Communicate with suppliers through Slack, Discord, and WhatsApp - Maintain accurate customer support records and follow-ups Facebook & Instagram Ads Moderation - Moderate comments on Facebook and Instagram advertisements - Answer customer questions about products, prices, shipping, and orders - Handle negative comments and customer complaints professionally - Manage Facebook and Instagram private messages - Work with Meta Business Suite to organize customer interactions - Help e-commerce brands maintain a professional online reputation Virtual Assistance & Administrative Support - Data entry using Excel and Google Sheets - Order management and customer follow-up - Database updates and administrative assistance - French and English audio/video transcription Why Work With Me? - Upwork Top Rated freelancer - Hands-on experience supporting e-commerce brands - French and English customer communication - Detail-oriented, organized, and reliable - Comfortable working independently and managing multiple tasks - Focused on clear communication and practical problem-solving My goal is to help your business save time, maintain excellent customer relationships, and keep daily e-commerce operations running smoothly. Looking for a Shopify Customer Support Assistant, E-commerce VA, or Facebook & Instagram Ads Moderator? Feel free to send me an invitation or a message to discuss your project. --- Services disponibles en français Assistante virtuelle spécialisée en e-commerce, service client Shopify, gestion et suivi des commandes, livraisons, retours et remboursements, traitement des réclamations clients et communication avec les fournisseurs. Modération des commentaires publicitaires Facebook et Instagram, gestion des messages privés via Meta Business Suite et assistance administrative. Service client en français et en anglais, avec une approche professionnelle, organisée et réactive.