Hayat B.

Virtual Assistant | E-commerce Customer Support (Shopify) | Data Entry

Hello and welcome, I’m a reliable and detail-oriented Virtual Assistant with solid experience in customer support for e-commerce stores, including Shopify-based businesses. I help online brands manage their daily operations and customer communication efficiently and professionally. Here’s how I can support you: E-commerce & Shopify support: order tracking, refunds, customer inquiries, dispute handling Customer service: email and chat support in French and English Data entry: Excel, Google Sheets, databases Administrative support Transcription (audio/video – French & English) Social media moderation (comments & messages) I’m organized, responsive, and used to working with a high volume of requests. I pay close attention to details and always aim to deliver clear, accurate work on time. Whether you need help with daily customer support or ongoing assistance for your e-commerce activity, I’m ready to get started and adapt to your workflow. Feel free to reach out if you’d like to discuss your project. Disponible également pour des missions en français : assistance e-commerce (Shopify), service client, gestion d’emails, saisie de données, transcription et assistance administrative. Je suis rigoureuse, discrète, organisée et orientée satisfaction client. À très bientôt.