Jane J.

I help short-term rental property management companies, Airbnb rental owners, and hosts eliminate guest issues, maximize revenue, and maintain consistent 5-star reviews by ensuring guests receive exceptional service, turnovers happen on schedule, pricing stays competitive, and every property performs at its best, so they can focus on growth, not the inbox. With 4+ years of experience across the hospitality, real estate, and property management industries, I specialize in Short-Term Rental Property Management, Airbnb Operations, and Guest-centric services. I have supported individual hosts and multi-property portfolios ranging from 3 to over 200 listings across Airbnb, VRBO, BDC, Agoda, Expedia, Furnished Finder, and direct booking channels. I step in as a full operational partner, not just a virtual assistant, taking ownership of guest communication, reservation management, calendar coordination, pricing, turnovers, cleaner coordination, maintenance follow-ups, and daily short-term rental operations. Some guest issues happen outside business hours. Late check-ins, lockouts, maintenance concerns, reservation changes, and urgent guest requests sometimes arise when hosts are unavailable. I ensure these situations are handled promptly before they turn into negative reviews, refunds, or lost revenue. I do not just respond to guests. I proactively manage guest communication and property operations, anticipate issues before they impact reviews or revenue, and keep everything running smoothly behind the scenes. Core Services ✔ Airbnb Guest Communication and Inbox Management across Airbnb, VRBO, BDC, Expedia, and other booking channels ✔ Reservation Management, Booking Management, Calendar Management, and Multi-Channel Sync ✔ Short-Term Rental Operations and Vacation Rental Management ✔ Dynamic Pricing, Revenue Management, Occupancy Monitoring, and Revenue Optimization ✔ Cleaner Scheduling, Turnover Management, Property Inspections, and Vendor Coordination ✔ Maintenance Coordination, Guest Issue Resolution, and Property Operations ✔ Listing Setup, Listing Optimization, Channel Management, and Review Monitoring ✔ Post-Stay Follow-Ups, Review Requests, Guest Complaints, and Reputation Management ✔ AirCover Claims, Damage Reports, Refunds, and Dispute Management ✔ Market Research, Property Analysis, and Short-Term Rental Performance Analysis ✔ SOP Creation, Light Bookkeeping, Invoicing, Reporting, and Administrative Support I review your current property management software, booking channels, operations, and communication workflows, then take ownership of the day-to-day guest experience and operational workload. I coordinate cleaners, maintenance teams, and vendors for seamless turnovers while monitoring reservations, calendars, occupancy, and pricing to identify revenue opportunities and prevent issues before they become bad reviews. Outcomes You Can Expect ✔ Faster guest response times and consistent 5-star guest experiences ✔ Fewer missed turnovers and smoother property operations ✔ Better reservation and calendar control ✔ Improved occupancy and revenue opportunities ✔ Faster resolution of guest and maintenance issues ✔ Protected revenue and fewer refunds or disputes ✔ More time to focus on acquiring and scaling properties “I have worked with Jane for over a year, and she has proven herself to be reliable and proactive. She significantly reduced my workload by managing coordination, follow-ups, and most importantly, the calls.” - Jason Tools and Platforms 📌 Property Management Systems: Guesty | Hostaway | Hospitable | SuiteOp | Uplisting | ConduitAI 📌 Revenue Management: PriceLabs | Beyond Pricing 📌Turnover and Operations: Breezeway | Turno 📌 Booking Platforms:Airbnb | VRBO | BDC | Expedia | Agoda | Furnished Finder 📌 Research and Market Analysis: Zillow | Redfin | Trulia | HotPads | Compass Managing a few listings or a large portfolio? Send me a message and let’s discuss how I can take the short-term rental operations, guest communication, and property management workload off your hands so you can focus on scaling.