Elmer R.

I help business owners and growing teams stay organized, responsive, and on track by taking ownership of the administrative and operational work behind the scenes. With 10+ years of administrative experience and hands-on experience across real estate, construction, customer service, sales, publishing, and operations, I can step into an existing workflow, learn your systems quickly, and keep things moving without constant supervision. Here’s where I can help: • Administrative & Executive Support — email and calendar management, scheduling, research, data entry, document preparation, meeting coordination, and follow-ups • Operations & Project Coordination — task tracking, deadlines, project documentation, team coordination, reporting, process organization, and keeping outstanding items from falling through the cracks • Real Estate & Construction Support — project documentation, contracts and permits, compliance records, contractor/subcontractor coordination, project tracking, Procore, payment/draw tracking, and reporting • Customer Support — email, phone, and chat support, customer inquiries, billing questions, account updates, order handling, issue resolution, and follow-up • Sales & Lead Support — outbound calling, lead qualification, appointment setting, CRM management, prospect research, follow-ups, and pipeline tracking I bring practical experience with Google Workspace, Microsoft 365, Excel, Google Sheets, Procore, QuickBooks, Notion, Asana, Trello, Slack, Microsoft Teams, Zoom, Dialpad, RingCentral, Canva, DocuSign, Calendly, and CRM systems. A few examples of my experience: • Supported a real estate construction company across multiple active projects, coordinating project managers, contractors, documentation, milestones, expenses, and reporting. • Managed centralized records for contracts, permits, and compliance documents while keeping project information organized and accessible. • Handled 80–100 outbound calls per day in a VA sales role, identifying decision-makers, qualifying prospects, scheduling product demonstrations, and maintaining CRM records. • Provided customer support through email and chat while maintaining 96% customer satisfaction and fast response times. • Managed publishing and marketing operations involving authors, editors, designers, distributors, and marketing teams. I’m comfortable working independently, communicating proactively, following detailed processes, and taking ownership of deadlines and follow-ups. If you need someone who can become a dependable extension of your team—not someone who needs to be micromanaged—I’d be happy to discuss how I can help.