Luisa Jane A.

Experienced Non-Voice Customer Support Specialist /Email & Chat Expert

If you're looking for customer support with a solid ability to multi-task, prioritize, and manage time effectively, you're on the right page! 🤗 I specialize in providing high-quality non-voice customer support through email, chat, and messaging platforms. With a focus on clear communication and efficient problem-solving, I ensure that every customer inquiry is handled professionally and promptly, leading to increased customer satisfaction and retention. Key Skills: ✅ Proficient in managing high volumes of customer queries through email and live chat ✅Skilled in troubleshooting, technical support, and resolving issues without the need for phone interaction ✅Expertise in using CRM tools such as Zendesk, Gorgias, and Shopify, with extensive knowledge of Google applications, Microsoft Word, Excel, and more! ✅Strong written communication, attention to detail, and ability to handle multitasking ✅Proven ability to maintain a calm and professional tone in all written correspondence Whether it’s assisting with product inquiries, processing orders, or resolving concerns, I provide accurate and timely solutions that align with your business objectives. Let’s work together to elevate your customer support experience! 🌻 This resume cannot tell all the things that I can do. Kindly send me an Upwork invite if you're interested. I hope to hear from you soon! 🤗