Muhammad A.

Certified Senior ServiceNow | ITSM | ITOM Developer

As a Certified Senior Developer with more than 7 years’ experience in ServiceNow, I have expertise in developing and configuring Service Catalogs, rating systems, and Service Request workflows. I am well-versed in AD Integration using SAML, Integration of federated CMDB through ServiceNow Mid-Server technologies, Incident Management, Problem Management, Knowledge Management, and Change Management workflows and respective customization. My skills include implementing Data Sources and creating transformation maps to import data into ServiceNow from different data sources. I have worked extensively with SOAP and REST Web services for integrating different instances. Additionally, I have created Schedule Jobs to run scripts and import data by running Scheduled transform maps. I have also created scripts like Client Scripts, Business rules, Script Includes, UI scripts, and UI Policies to customize the instance as per business needs. My experience includes end-to-end implementation of the CMDB module using Discovery tool in ServiceNow. I have implemented Discovery, Orchestration, CMDB, and Asset Management for various customers. I have also configured Email Notification and Alerts to notify users about specific activities in the system. Moreover, I have been involved in the development of the Content Management system. I have supported the team while upgrading ServiceNow from Fuji to Helsinki. I have extensively developed our ServiceNow platform, including creating and customizing our Incident, Request, Service Change, Service Level, and CreateNow suite. Furthermore, I develop reports, database views, and develop some scheduled jobs needed for reports as per user requirements. I manage data with Tables, the CMDB, Import Sets, and Update Sets. I create, monitor, modify, and publish Service catalog workflows with approvals. Additionally, I have experience in developing requirement integration components such as SSO, LDAP, and SOAP. I have also integrated ServiceNow with a third party to store all the credentials and to avoid breaching up of credentials. If you are looking for a skilled ServiceNow developer with experience in all the areas mentioned above, feel free to contact me.