Navid Anjum S.

Pipedrive Expert | HubSpot | GoHighLevel | AI Automation Specialist

Most CRMs I get called in to fix weren't broken on purpose. Someone set it up, the team started using it, and slowly it stopped matching how the business actually works. Leads fall through. Follow-ups don't happen. Nobody trusts the pipeline data anymore. That's usually where I come in. I've spent the last 10 years setting up and fixing CRM and automation systems for real estate firms, roofing companies, and B2B sales teams. Pipedrive, HubSpot, GoHighLevel — I work across all three. I've worked with clients across the UK and US, including a London-based property investment firm, a San Francisco property management company, and roofing contractors who were losing leads just because nobody followed up fast enough. Before I touch anything, I ask a lot of questions. How do leads come in? What happens if they go quiet? Where do deals actually get stuck? Then I build around those answers. Not a template. Not a generic setup copied from a YouTube tutorial. Something that fits how your team actually works. More recently I've been adding AI into these systems — ChatGPT and other LLMs handling lead qualification, follow-up drafting, call summaries, and CRM updates automatically. Less manual work, faster response times, and nothing falling through because a human forgot to follow up. The stuff I build most often: → Pipedrive, HubSpot and GHL setup and cleanup → Lead routing from Facebook Ads, web forms and portals → AI-powered follow-up — SMS, email, voice, and chat → ChatGPT and LLM integration into existing workflows → Missed-call text back and appointment sequences → Zapier and Make automations that actually hold up → Python scripts and API integrations when no-code hits its limit → Pipeline reporting and dashboards that people actually check On the technical side I also handle WordPress, PHP, web scraping, hosting setup, VPS migration, and SSL — so if the CRM needs to connect to your website or a custom tool, I can handle that without bringing in someone else. 200+ projects done. Clients usually say the same thing: it works, it's documented, and they don't have to call me every month to fix something. If your CRM is more of a headache than a tool right now — send me a message and tell me what's going on. I'll tell you honestly what I'd do about it.