Gerry L.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Hi there! I’m a customer service and tech support specialist with over 14 years of experience helping people solve problems and feel heard, whether it’s through email, chat, phone, or face-to-face support. Over the years, I’ve worked with customers around the world, from the U.S. and Canada to Europe, Asia, and the Middle East, across a wide range of industries. Most of my experience is in eCommerce, where I’ve supported everything from tech products and SaaS platforms to fashion and jewelry. I’ve also handled order issues, product questions, and platform troubleshooting with a focus on making every interaction smooth and stress-free. On the technical side, I’ve served as a Level 1 Tech Support rep for a Managed Service Provider (MSP), helping with common desktop issues, Microsoft 365, printers, networks, and more. I also have solid experience supporting dialer and VOIP phone systems, troubleshooting call drops, audio problems, and helping teams stay connected. What sets me apart? I genuinely care about the people I’m helping. I’m calm under pressure, quick to learn, and take pride in clear, friendly communication, with non-technical users. I’ve also led support teams, trained new hires, and helped improve internal processes along the way. If you’re looking for someone who can jump in, connect with your customers, and bring both heart and know-how to the table, I’d love to chat.