Carolina L.

E-commerce Operations & Customer Support | Customer Service Analyst

Customer Service Analyst with experience in remote support and incident management in digital environments. I am motivated by guiding users throughout the entire process, providing agile and high-quality solutions, and contributing to the continuous improvement of both customer experience and internal documentation. I stand out for clear communication, adaptability to management systems, collaborative work, and advanced handling of digital and office tools. Intermediate-advanced English (B2 certified).