Chas F.

As a Community Manager, with over 5+ years of experience developing Discords, I work with brands to maximize their growth by utilizing the power of Discord, socials, analytics, gamification. I am passionate about crafting the perfect Discord and designing engaging experiences to enhance onboarding, user interaction, and more. I have helped over 80+ brands both launch their Discords to meet objectives and KPIs by understanding their customers. 【Experience】 • Created over 80+ secured web2 & web3 Discord servers • Developed servers to maximize growth potential to achieve large communities • Ensured every server had max security to prevent hacks and scams • Trained staff to use Discord, interact with bots, moderate channels, and protect their accounts • Formulated various gamified task to engage new and existing members 【Skills】 • Automation tools such as Make or Zapier. • Discord ecosystem • Discord API. • Knowledge of a large variety of bots and their setup requirements. • Canva familiarity 【Biggest Project - StarGarden】 My most notable achievement was leading the community development for StarGarden from inception to execution. This project allowed me to: • Increased new user retention by optimizing Discord onboarding by 40% • Decreased ticket volume by 25% by implementing an automation process using ClickUp • Developed a custom method for Discord analytics • Designed the companies one year anniversary event and boosted engagement for Discord by 45%, Twitter by 70%, and Twitch by 35% • Collaborated with marketing, devs, branding, story, and art using Notion & ClickUp to maintain delivery dates • Conducted market and competitor research routinely to devise new ideas and improvements • Developed automated analytics to update google sheets daily across Discord & Twitter • Gathered feedback from private vertical slice in an organized priority list • Researched and implemented Discord bots to increase engagement, analytics, moderation, and web3 access • Monitored Discord, Twitch, and Twitter for user user sentiment • Facilitated Collaboration and Partnership outreach and execution