Ma Liera Francia P.

Hire Me! With over 5 years of experience in the BPO industry, I specialize in Customer Service and am confident in my ability to provide exceptional customer experiences. Throughout my career, I’ve developed strong communication and problem-solving skills, allowing me to effectively meet the needs of customers and ensure their satisfaction. My ability to quickly learn and adapt to new systems and processes further enhances my ability to excel in any role. Work Experience: eBay: Assisted sellers with their listings, helped them understand their billing statements, and provided guidance to enhance their selling experience. Petco: Supported customers with ordering pet food and supplies, tracking orders, and managing refund and replacement requests. Delivered exceptional service to ensure satisfaction. Hilton Hotels: Assisted guests with booking hotel rooms, handling requests for additional services, and provided virtual concierge support to meet their needs. I am confident that my experience, skills, and passion for customer service will enable me to deliver high-quality service in any role.