Jose Maria S.

Hi! I'm a reliable Virtual Assistant with experience in administrative support, customer service, and social media management. I specialize in helping businesses stay organized, provide excellent customer experiences, and manage day-to-day operations efficiently. My professional experience includes: * Administrative support and daily operations * Email and customer support (Gmail, ticketing systems) * Social media management and content scheduling * Calendar and inbox management * Data entry and internet research * Spreadsheet management (Google Sheets & Microsoft Excel) * Document creation and organization * Community engagement and customer communication I also have hands-on experience supporting a fantasy sports and betting analytics platform, where I assisted customers with: * Subscription and billing inquiries * Technical troubleshooting * Account management * Draft and league support * Professional email responses * Escalating bugs and reporting issues to developers With a background in Sports Management and a passion for sports analytics, I'm especially comfortable working with sports-related businesses, SaaS platforms, startups, and online communities. I pride myself on being responsive, organized, detail-oriented, and committed to delivering excellent customer experiences. Let's work together to help your business run smoothly!