Ruth Nohemi P.

Hi! I’m Ruth 👋 I’m a bilingual English/Spanish Virtual Assistant with hands-on experience supporting U.S.-based businesses with e-commerce, customer service, order management, shipping and administrative operations. I’m not the type of VA who only waits for instructions. I like to understand how things work, stay organized, solve problems, follow up on pending tasks, and make sure things actually get done. I support a U.S.-based e-commerce business where I handle a mix of customer service, order fulfillment, shipping coordination, supplier communication, and administrative tasks. Some of the things I regularly work with include: • Order processing and fulfillment • Shipping coordination and shipment tracking • UPS, FedEx, DHL and other shipping services • WooCommerce and HubSpot • Customer emails, questions and follow-ups • Supplier communication and quotes • Purchase orders and invoices • Refunds and order issues • Discounts, pricing and VAT-related tasks • Excel and Google Sheets • Data entry and maintaining accurate records • Research and general administrative support • Imports from Germany and China I’m comfortable managing several tasks at the same time and switching between different platforms throughout the day. I pay attention to the little details because I know that one incorrect address, price, tracking number, or order detail can create a much bigger problem later. I also enjoy the problem-solving side of being a VA. If a shipment is delayed, an order doesn’t look right, a supplier hasn’t replied, or a customer needs an answer, I don’t like leaving things hanging. I investigate, follow up, communicate clearly, and look for a solution. I’m bilingual in English and Spanish, and I’m very comfortable communicating with customers, suppliers, and team members in both languages. I have experience working remotely with international teams and understand the importance of being reliable, responsive, and easy to work with. I’m also a quick learner. If your company uses a platform or process I haven’t worked with before, I’m comfortable learning it and figuring things out without needing constant supervision. What can I help you with? If you need someone to take care of the operational details while you focus on growing your business, I can help with: ✔️ E-commerce & order management ✔️ Shipping & fulfillment ✔️ Customer support ✔️ Administrative assistance ✔️ Supplier & vendor communication ✔️ Tracking & follow-ups ✔️ Data entry & spreadsheets ✔️ Research ✔️ Email management ✔️ General business support I’m looking for long-term relationships with clients and businesses where I can become someone you can trust to get things done. If you need a reliable pair of hands behind the scenes, I’d love to hear about your business and see how I can help. 😊 Thanks for stopping by my profile!