Ralgie B.

Hi, I’m Ralgie, a seasoned Customer Service & Virtual Support Specialist with 6+ years of experience helping e-commerce and subscription businesses deliver exceptional customer experiences. I don’t just “answer questions” I solve problems, retain customers, and keep your operations smooth. Here’s what I bring: 📞 Proven Customer Service Expertise: Handled 50+ daily calls, emails, and chats with a 95%+ satisfaction score. 💡 Problem Solver: Improved first-call resolution by 25% for Comcast/Xfinity by creating simple troubleshooting guides. 💼 Virtual Assistant Skills: CRM management, appointment scheduling (Calendly, OnceHub), data entry, and order processing. 🛒 E-commerce Experience: Processed 100+ orders weekly for brands like LawnStarter, Innosupps, and SkinnyFit with 100% accuracy. 🤝 Retention & Sales: Turned undecided leads into customers, achieving a 20% close rate through follow-ups and live demos. ⚙️ Tech Support Know-How: Guided customers step-by-step with Wi-Fi, TV, and CCTV setups, achieving a 90% success rate on first attempts. ✅ All my work is built on kind, clear communication and measurable results. ✅ I’ve worked with both startups and enterprise companies, always adapting fast. ✅ Clients rehire me because I focus on efficiency, empathy, and professionalism. If you’re looking for a customer service operative, virtual assistant, or support partner who can make your customers feel valued and keep your backend organized, let’s talk.