Rhia Stacey C.

Hi there! I’m Stacey. I’m a client-focused professional with 14 years of experience in customer service, operations, and executive support. I also hold a Google Professional Certificate in Data Analytics, which allows me to bring a data-driven approach to improving processes, managing teams, and delivering measurable results. Over the years, I’ve worked with international companies and diverse clients, helping them streamline workflows, strengthen customer relationships, and grow their brands. My experience includes leading customer support teams, managing client accounts for marketing leaders, and developing sales and brand success strategies for an investigations company. Clients describe me as dependable, proactive, and easy to work with. I take pride in anticipating needs, solving problems quickly, and keeping communication clear and professional at all times. What I Can Help You With: * Customer Service Leadership and Quality Assurance * Account and Client Relationship Management * Process Optimization and Team Coordination * Data Analysis and Reporting (Google Certified) * CRM Systems such as Salesforce, HubSpot, Sage 50, ASANA, and Workday * Lead Generation, Data Cleaning, and Market Research * Sales Strategy, Brand Development, and Marketing Coordination * Email, Chat, and Call Support Management * Microsoft Office Suite, Google Workspace, and other cloud-based tools A Few Career Highlights: * Led a remote customer service team and improved satisfaction scores through streamlined workflows and team coaching * Managed multiple client accounts for marketing professionals, ensuring consistent communication, timely deliverables, and long-term satisfaction * Oversaw sales and brand strategies for an international investigations company, increasing client retention and overall efficiency * Served 9 years as a senior cabin crew member, building strong leadership, conflict resolution, and customer experience skills in a fast-paced global environment If you’re looking for someone who blends analytical thinking with hands-on experience and genuine client care, I’d love to help make your operations smoother and your customers happier.