Carlos P.

I'm a SaaS Customer Success and Account Management professional with experience at Oracle NetSuite, Qvinci Software, and EY. I help businesses retain customers, improve onboarding, grow existing accounts, and build stronger customer relationships. At Qvinci Software, I managed over 100 customer accounts representing $1.2M+ in annual recurring revenue, achieving 102% net revenue retention. I also helped retain approximately 20 at-risk customers and generated around $100K in expansion revenue. Before Qvinci, I worked in traditional Account Management at Oracle NetSuite, where I managed customer relationships and focused on renewals, upselling, cross-selling, and account growth. **Here's what I can help your business with:** - Customer Success and Account Management - Customer Retention and Churn Prevention - Renewals, Upselling, and Account Expansion - SaaS Customer Onboarding and Implementation - CRM Management and Customer Engagement - Business Research and Data Analysis - Financial Reporting and Process Improvement I take a proactive approach to customer relationships. I enjoy understanding what customers need, solving problems, and finding opportunities to help businesses grow. Whether you need someone to manage your customer accounts, improve retention, support onboarding, or streamline operations, I'd love to learn more about your business and how I can help.