Erica B.

VA / Dropshipping / Amazon Expert / Shopify / CS email

I am an experienced E-commerce Virtual Assistant with over 6 years of experience supporting online businesses, I specialize in providing reliable, high-quality assistance for Shopify, Ebay, Amazon, and dropshipping operations. I help store owners streamline their workflows, improve customer satisfaction, and maintain smooth daily operations—so they can focus on growing their business. 🔧 E-commerce Expertise ✅ Order processing, tracking, and fulfilment (dropshipping + in-house workflows) ✅ Product listing, updates, inventory monitoring, and catalog maintenance ✅ Customer service via email, chat & support platforms (timely, friendly, and accurate responses) ✅ Handling returns, refunds, shipping inquiries, and customer resolutions ✅ Supplier coordination, stock checks, and follow-ups ✅ Store maintenance, backend organization, and admin tasks ✅ Email & inbox management, ticket handling, and communication flow optimization 💼 What I Bring to the Table ✅ Fast learner with strong attention to detail ✅ Proactive problem-solver with excellent communication skills ✅ Ability to manage multiple tasks and adapt to changing workflows ✅ Independent, dependable, and committed to delivering high-quality results ✅ Strong understanding of e-commerce systems, customer expectations, and operational efficiency Thank you for taking the time to review my profile. I look forward to the opportunity to support your business with dependable and professional e-commerce assistance.