Duvan R.

Operations Coordinator and executive assistant

**Available now | up to 30 hours/week | Preferably asynchronous | 8am - 1pm or 8pm to Midnight EST** I am an Operations Coordinator and Administrative Professional with over 10 years of remote work experience supporting U.S. and Canadian clients. For the past several years, I have worked directly with a growing mental health practice, helping manage day-to-day operations, therapist schedules, client communications, documentation, billing support, process improvement initiatives, and administrative systems. My background combines professional administrative experience, multilingual communication (English/Spanish), and psychology studies, allowing me to support high-trust organizations with professionalism, empathy, and attention to detail. I thrive in small and medium-sized teams where reliability, organization, and proactive problem-solving matter. How I Can Help ✔ Administrative Operations & Practice Support ✔ Calendar management, scheduling, rescheduling, and appointment coordination ✔ Email management and client communications ✔ Documentation, SOP creation, and process improvement ✔ Project and task coordination across multiple stakeholders ✔ Billing support, administrative follow-up, and record organization ✔ Research, data validation, reporting, and information synthesis ✔ Internal communications and team coordination ✔ Canva materials, resource organization, and content support ✔ English-Spanish bilingual communication and translation Experience Supporting Mental Health & Professional Service Teams I understand the unique needs of therapists, clinics, coaches, consultants, and other service-based businesses where trust, confidentiality, organization, and client experience are essential. My experience includes: • Therapist scheduling and practice operations • Intake forms and client onboarding support • HIPAA-aware administrative processes • Internal documentation and workflow optimization • Professional communication with clients and providers • Administrative support for leadership teams Tools & Platforms Google Workspace (Docs, Sheets, Drive, Calendar) Notion ClickUp Trello Slack Canva CRM systems Project management and scheduling platforms Why Clients Enjoy Working With Me ✔ Long-term reliability and commitment ✔ Strong written communication skills ✔ Detail-oriented and highly organized ✔ Comfortable working independently with minimal supervision ✔ Calm, professional, and solutions-focused approach ✔ Able to manage recurring responsibilities while adapting to new priorities If you're looking for a dependable Operations Coordinator, Administrative Professional, or Executive Assistant who can help your organization run smoothly behind the scenes, I'd be happy to discuss your needs.