Fernando C.

Hello, welcome to my profile! My name is Fernando, and I have over 18 years of professional experience in Administrative, Financial, Commercial, and Customer Service areas — including Customer Experience (CSAT / CRM). I hold a degree in Business Administration and a postgraduate degree in Law. Client portfolio management, administrative processes, e-commerce operations, after-sales support, financial processes, and strategic negotiation. Extensive experience operating in digital and multichannel environments, serving customers in Brazil (BR) and Portugal (PT). Recognized for strengthening customer relationships, improving retention rates, and delivering high levels of customer satisfaction. In addition to experience in disputes and chargebacks, case analysis, and responding to banks, with a focus on reducing financial losses and fraud risks. Order Processing Tools Shopify / Airtable / Zendesk / ParcelPanel / Airtable / Online Sales Management / Sales & Inventory Entries / Meta Business Suite / Basecamp / Slack I am an organized, results-driven professional with a strong focus on customer experience. I work with active listening, empathy, and analytical skills to identify issues, propose effective solutions, and strengthen relationships with customers and teams. I am highly adaptable to digital and goal-oriented environments, with a proactive mindset and continuous focus on improvement and customer retention.