Shovelyn O.

🔧 Virtual Assistant | Client Success VA | Admin Assistant | QA Game Tester | Community Mod | Tech Support | Executive Assistant Hi! I’m a highly adaptable Virtual Assistant with hands-on experience in client success, executive support, QA game testing, community moderation, and admin operations. I’ve worked with startups, Shopify stores, game dev teams, and fast-growing agencies—helping them stay organized, deliver quality service, and keep clients happy. ✨ Current Role: Client Success Virtual Assistant I actively support client operations and internal workflows by: • Maintaining and updating monthly performance stats • Inputting tasks into ClickUp after team meetings • Editing and managing workflows in GoHighLevel (GHL) • Assisting with mass SMS campaigns • Managing voicemail drops • Conducting call audits & emergency QA checks • Adjusting client schedules as needed • Providing executive-level administrative support ✅ What I Can Do for You Client Success & Executive Support • CRM & workflow management (GoHighLevel) • Task tracking & automation (ClickUp) • Reporting & spreadsheet management • Call auditing & quality assurance • Campaign support (SMS & voicemail drops) • Calendar & client schedule management Admin & Virtual Assistant Tasks • Email & calendar management (Gmail, Outlook, Calendly) • Document handling (Google Docs, Sheets, MS Word & Excel) • Meeting scheduling (Zoom, Google Meet) • Bookkeeping (QuickBooks, Xero, Odoo, Excel) Community Management & Tech Support • Ticket handling, DMs, player queries • Discord & forum moderation • Bug reporting & escalation • Tools: Slack, Trello, Jira, Notion, ClickUp, Miro QA Game Testing • Manual bug testing & reproduction • Screenshot & video documentation • Reporting via Jira, Airtable, Sheets • Experience with Unity & Plastic SCM Shopify Admin • Product management • Refunds & customer support • Order handling & reports Basic Editing • Canva – social posts & banners • Filmora – reels & video edits • Figma, Photopea, Photoshop – basic UI & assets 🛠️ Tools & Platforms Gmail, Outlook, Google Workspace, ClickUp, GoHighLevel, Trello, Jira, Notion, Airtable, Slack, Discord, Shopify, Canva, Filmora, Figma, Meta Business Suite, Loom, Calendly, Unity 🚀 Why Work With Me? • Detail-oriented & proactive • Fast learner & tech-savvy • Client-focused mindset • Reliable & highly responsive Whether you need client success support, workflow management, admin assistance, QA testing, or executive assistant, I’ve got you covered. 💬 Let’s work together to streamline your business and keep your clients happy!