Brandon B.

Hello! I’m a Customer Service Specialist with 8+ years of experience providing exceptional customer support to clients and customers through email, phone, and live chat. I also have 1+ year of experience as a Logistics Dispatcher, coordinating shipments, drivers, appointments, and delivery schedules while ensuring smooth day-to-day operations. Professional Experience Customer Service & Support 8+ years of experience supporting customers across various industries and international markets. Skilled in handling customer inquiries, troubleshooting issues, resolving concerns, and providing timely and accurate solutions. Experienced in providing support through email, phone, and live chat while maintaining a professional and customer-focused approach. Strong communication, problem-solving, multitasking, and attention-to-detail skills. E-commerce Support Hands-on experience with Zendesk for managing support tickets, customer inquiries, and service requests. Experience with Shopify for order management, refunds, cancellations, and order adjustments. Comfortable assisting customers with order-related concerns and providing clear, efficient resolutions. Logistics Dispatching 1+ year of experience working as a Logistics Dispatcher, coordinating drivers, pickups, deliveries, appointments, and shipment schedules. Experienced in communicating with customers, shippers, consignees, carriers, and drivers to ensure smooth transportation operations. Skilled in tracking shipments, managing ETAs, handling scheduling changes, resolving delivery issues, and providing timely status updates. Strong ability to multitask and make quick decisions in a fast-paced logistics environment. Community Moderation Extensive experience managing and moderating online communities across Discord and Slack. Experienced in maintaining a safe, respectful, and engaging environment for users, particularly within Crypto and NFT communities. Key Skills Customer Support — Email, Phone & Live Chat Zendesk — Ticket & Customer Support Management Shopify — Order Management, Refunds & Cancellations Logistics Dispatching & Shipment Coordination Driver & Appointment Scheduling Shipment Tracking & ETA Management Community Moderation — Discord & Slack Social Media Management — TweetDeck, Hootsuite & Similar Platforms CRM — Zoho CRM Google Workspace — Docs, Sheets & Presentations ChatGPT — AI Assistance & Workflow Support I’m passionate about providing excellent customer service, solving problems efficiently, and helping businesses maintain strong relationships with their customers and clients. My combination of customer service, e-commerce, community management, and logistics experience allows me to adapt quickly to different workflows and provide reliable support in fast-paced environments. I’m dedicated, detail-oriented, and committed to delivering timely, accurate, and professional service. I’d love the opportunity to bring my experience and skills to your team and contribute to the success of your project. Let’s connect and discuss how I can help your business. I look forward to the opportunity to work with you!