Jeffrey S.

I've spent the last 15 years building best-in-class products and experiences for some of the top tech companies in the world. In that time, I've gained the skills necessary to step into any organization to help evaluate current state, diagnose areas for improvement, design processes/structures to maximize effectiveness, and execute plans for top outcomes. Some of the services that I regularly provide: - Product/Project Management (Agile, Waterfall) - SEO Analysis and Social Media Consulting - Brand Development and Governance - Process Improvement and Team Development - Design Thinking (Design4Delight) - Content Management/Data Structures (KCS) - Professional Writing (Technical, Copy Editing, Training) Tools I love to use: - Data Analytics & Visualization: Excel, Tableau, Google Data Studio, Google Sheets - MS Office: Word, Powerpoint, Visio, OneNote - Product/Project Management: Microsoft Project, Trello, Jira, Basecamp, Teamwork, Rally - Social Media: Mailchimp, Google Analytics, Facebook/Twitter/LinkedIn Ads - Websites: WordPress, Wix, Squarespace - Knowledge Management: Atlassian Confluence, MadCap Flare, Salesforce, Office365 It's important to me to be an excellent partner to help my clients accomplish their objectives. I will only take on projects that fit within my expertise and my client's needs. Since I'm newer to the Upwork platform, below is a brief list of notable corporations with which I've worked over the last 15 years: Intuit (Turbotax division): - Senior Customer Experience Manager (Product Owner, Product/Program Manager, Experience Designer) - Live Community Product Owner ADP: - Director of Corporate Social Media (Lead strategist for all corporate social media campaigns, Governance over multiple business units, Launch of multiple tech platforms) - Social Selling Strategist (Developed and launched strategy for global ADP salesforce, Identified and launched multiple tech platforms, developed training and ongoing enablement). D2L Learning Platform: - Lead multiple teams dedicated to customer enablement - Program Manager for full redesign of Community Platform (design, tech implementation, testing, communication) My journey through my career to date can be best described by one of my favorite authors: "It may be hard for an egg to turn into a bird: it would be a jolly sight harder for it to learn to fly while remaining an egg. We are like eggs at present. And you cannot go on indefinitely being just an ordinary, decent egg. We must be hatched or go bad." ~C.S. Lewis I love this quote because I am certainly not content with being an ordinary egg. I've taught college-level English, crafted social customer care strategies, implemented and led full-scale social media initiatives for global Fortune 100 corporations (sales, marketing, service), built highly engaged online communities from scratch, and developed processes that deliver fully localized product help/documentation in over 13 languages. All while writing two novels, consulting for small business owners, being interviewed by outlets like the New York Times, and trying my hand at urban homesteading with my wife and three young children. You'll find me at my best when I"m working on something that makes me uncomfortable. That's when I know I'm learning.