Fimbi F.

Are IT issues slowing down your business, disrupting your team, or putting your data at risk? I help small and mid-sized businesses stay secure, connected, and productive through reliable MSP-level IT support and system administration. With 5+ years of hands-on experience, I’ve supported remote and on-site teams across Africa, Europe, and North America. 𝐖𝐡𝐚𝐭 𝐈 𝐡𝐞𝐥𝐩 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬 𝐰𝐢𝐭𝐡 - End-to-end IT Support & Helpdesk (L1–L3) - System & Network Administration (Windows, macOS, Linux) - Active Directory & User Management - Network setup, migration, and troubleshooting - Cloud & hybrid environments - Security best practices, access control, and system hardening - Ongoing MSP support for remote teams and SMBs 𝗣𝗿𝗼𝘃𝗲𝗻 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 & 𝗿𝗲𝘀𝘂𝗹𝘁𝘀 - Resolved 1,000+ technical issues with fast response times and minimal downtime - Managed long-term contracts (1,200+ hours) with enterprise clients via Upwork - Supported network migrations, VPNs, and infrastructure upgrades - Reduced recurring IT issues through clear documentation and end-user training - Maintained 5-star feedback by prioritizing reliability, communication, and results 𝗧𝗼𝗼𝗹𝘀 & 𝗲𝗻𝘃𝗶𝗿𝗼𝗻𝗺𝗲𝗻𝘁𝘀 𝗜 𝘄𝗼𝗿𝗸 𝘄𝗶𝘁𝗵 Windows 10/11 • macOS • Linux • Active Directory • Microsoft 365 • Google Workspace • VPNs • Cloud platforms • Zoho CRM • Veeva OpenData • Microsoft Office • Remote support tools • ITSM workflows 𝗪𝗵𝘆 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 𝗰𝗵𝗼𝗼𝘀𝗲 𝗺𝗲 ✔ MSP mindset – I don’t just fix issues, I prevent them ✔ Clear communication – no tech jargon, just solutions ✔ Reliable & proactive – issues handled before they escalate ✔ Security-focused – your systems and data come first If you’re looking for a dependable IT professional who can take ownership of your systems and keep your operations running smoothly, let’s talk. 📩 Send me a message and tell me what challenges you’re facing—I’ll let you know exactly how I can help.