Prakash K.

With a specialized focus on systems administration, I returned to Upwork after a long time.I have accumulated over 4 years of dedicated experience as a RMM Administrator(SuperOps ,ConnectWise Automate, Continuum,Nable and Datto). My professional journey has been enriched through significant tenure with Managed Service Providers (MSPs), where I have not only honed my expertise but have also become intimately familiar with the intricacies of MSP processes and products. I have accumulated a solid four years of comprehensive experience as a skilled System Administrator. During the last three years, I dedicated myself to advancing my proficiency within the IT industry while actively contributing to an esteemed IT company. This period allowed me to deepen my technical expertise, broaden my skill set, and stay abreast of the latest industry trends. Having recently returned to the Upwork platform, I am now eager to leverage my enhanced capabilities and extensive background in system administration to deliver exceptional services to clients. My commitment to continuous learning and professional growth ensures that I bring a well-rounded and up-to-date skill set to any project. Below are my following skills : 1. ConnectWise Automate/Datto Administrator/ SuperOps:-  Setup for Startup MSPs  Alerting and automation  Customized Monitoring : Monitor creations as per requirements for different issues.  Patching : Patching setup via RMM. I always make sure that machines are getting patched by schedule, Patches are getting approved or deny according to policies. I always keep my eyes on faulty patches and then deny them immediately to avoid any issue on machines.  Reports : Creating report and modifications  Migrations : Automate/LabTech, Control/ScreenConnect , Antivirus, Backup Migrations.  Plugin Integrations : Integrate Automate/LabTech with various available plugins. Connectwise Manage Integration.  Antivirus Management, Integrations (webroot, Sophos, Symantec, ESET , Trend Mirco) and custom infection definitions  Virtualization Manager arrangement  Backup Integration and Monitoring (Acronis, Datto, Symantec and Veeam and so on)  Customized alerting  User permissions and groups permission , security  Windows Server 2008/R2,2012,2016 2.Office 365:- Migrate from on premise exchange, google or imap system to O365 Implement MFA, manage O365 admin for MSPs, Powershell for report and update mailbox 3. ConnectWise Manage Administrator: -  Setup for Startup MSPs  Create Agreements, Workflows, Custom Reports , Project Templates, Quotes. Tickets dispatching and handling  Upgradation and migrations. 4. Desktop Support: -  Desktop Support  Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.  Documenting hardware and software usage.  Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction.  Update and maintain computer inventory and surplus equipment.  Ensure desktop computers interconnect seamlessly with diverse systems.  Maintain passwords, data integrity and file system security for computing environment.  Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.  Recommend and implement upgrades on systems to ensure longevity.  Identify and repair hardware and network connectivity issues.  Assist in technical upgrading and maintaining of entire desktop systems.  Support in testing and deployment of new applications and systems. I have worked with following projects: - 1. Continuum to Automate migrations 2. Windows 7 to windows 10 migrations 3. ConnectWise Manage On premise to Cloud migration. 4.Created customize dashboards on Brightgauge. Throughout my career, I have had the privilege of collaborating with more than 15 MSPs, contributing to the optimization of their operational efficiency by streamlining ConnectWise Automate (LabTech),Datto, SuperOps, N-Able configurations. My efforts have consistently aimed at enhancing system stability and driving profitability for these organizations. If I got a chance to work with you and your team, I'd be managing your infrastructure 24 hours. I look forward to the opportunity to discuss how my skills and experiences align with your needs. Thank you for considering my application Thank you