Koren Ann M.

Thank you for checking out my profile, here is a quick overview of my skills and strengths: I am well organized, efficient, and self motivated. The key to my success has been to learn quickly and to then reach for a higher personal and professional standard by seeking additional responsibilities. I have experience being a quality analyst who oversaw performance and held regular calibrations to align on interpretation of policies and procedures and identify opportunities to improve support agent experiences. I have work experience for both Voice and Non voice LOBs in the BPO industry and have supported various accounts/clients in the US for more than 10 years. Tools I am familiar with: • Workday • CRM • Microsoft Excel • Microsoft Powerpoint • Google Sheets • Google Calendar • Google Docs • Google Drive • Outlook • Teams • Zoom