Matthew D.

Troubleshoot a variety of basic technical and non-technical issues 2. customers have with their web hosting plans and services. 3. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and 4. explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. 5. Meet performance standards set by the department. 6. Work with customers to describe products and/or services, in order to persuade potential and current customers to renew or purchase products and/or services. 7. Provide front-line support for level one escalation via telephone/email support to customers for their queries. 8. Send reminders to customers through call/email for renewal. 9. Recommend potential products or services to management by collecting customer information and analyzing customer needs. 10. Connect with customers via phone, email, and chat to provide a personalized help desk experience without scripts. 11. Perform miscellaneous tasks as assigned.