Cindia V.

My name is Cindia, and I’m a customer service specialist from the Dominican Republic with over 8 years of experience providing high-quality service through live chat, email, and ticket-based platforms. I’m dedicated to creating positive customer experiences. My strengths include patience and problem-solving to keep customers satisfied. Along the way, I’ve gained experience in virtual assistance, data entry and content creator. * Language -Spanish (Native) -English (advanced - fluent) * My time zone is AST ( Atlantic Time Zone ​) (UTC-4) * Experience: Live Chat Support Email & Ticket Handling Order Tracking & Processing Billing Questions Customer Inquiries & Issue Resolution Research tasks Virtual Assistance (non-voice) * Additional Experience English–Spanish translation Social media assistance Basic logo design & photo editing Content creation * Tools I Work With LiveChat Slack Microsoft Office / Microsoft 365 TeamViewer AnyDesk Canva LinkedIn * Skills: Answering product questions, Checking order status, Inbound Inquiries, Chat support, Processing orders, Email Support, Order Tracking, Customer service, Live Chat Support. Please note I’m currently looking for non-voice roles where I can assist customers through chat or email and contribute to smooth, reliable operations for your team. I am open to offers, let's schedule a chat about your needs and project budget.