Jasmine K.

Need someone reliable who can keep your business organized, take care of your customers, manage day-to-day tasks, and make sure nothing falls through the cracks? That’s where I come in. I’m a Virtual Assistant, Customer Support Specialist, Operations Assistant, and Social Media Professional with hands-on experience supporting businesses in hospitality, short-term rentals, customer service, technology, and digital marketing. I’m comfortable wearing multiple hats, learning new systems quickly, and taking ownership of tasks from start to finish. WHAT I CAN DO FOR YOUR BUSINESS "CUSTOMER SUPPORT" Chat, email, SMS, and messaging support Customer and guest inquiries Issue resolution and troubleshooting Booking and reservation assistance Refund and cancellation concerns Customer follow-ups Escalation management Professional customer communication Maintaining a positive customer experience "VIRTUAL ASSISTANCE & ADMIN" Data entry and database updates Internet and market research Email and inbox management Calendar and scheduling assistance Google Sheets and document management File and information organization Administrative support Task tracking and follow-ups Creating templates, checklists, and documentation "SHORT-TERM RENTALS & HOSPITALITY" Airbnb support Hostaway support Guest communication Reservation coordination Property information management Guest pre-arrival and post-stay support Property listing assistance Host communication Rental documentation Supporting furnished and temporary housing operations "PROPERTY & HOST ONBOARDING" Host outreach and follow-ups Collecting property information Organizing listing details Creating and updating property listings Listing quality checks Host onboarding coordination Tracking onboarding progress Communicating requirements and next steps "OPERATIONS & PROJECT SUPPORT" Daily operations assistance Task and project management Team coordination Follow-ups and reminders SOP creation and documentation Workflow organization Process improvement support Research and information gathering Keeping projects on schedule "SOCIAL MEDIA & CONTENT" Facebook, Instagram, and TikTok support Social media management Content planning Caption writing Community engagement Audience interaction Hashtag research Content calendars Promotional content Short-form video content ideas Brand and audience communication "TOOLS I WORK WITH" Salesforce | Zendesk | Hostaway | Airbnb | Avochato | ClickUp | Google Workspace | Canva | ActiveCampaign | Shopify | Eventbrite | CRM & Ticketing Systems I’m also comfortable learning new software and adapting to your existing systems and workflows. "WHAT YOU CAN EXPECT FROM ME" Reliable. Organized. Proactive. Detail-oriented. I don’t believe in simply checking boxes. I pay attention to the details, communicate clearly, follow through on tasks, and look for ways to make your workflow easier. You can count on me to: ✓ Communicate clearly and professionally ✓ Meet deadlines and follow instructions ✓ Handle customers with patience and care ✓ Learn new tools and processes quickly ✓ Manage multiple priorities ✓ Follow up without being constantly reminded ✓ Keep information organized ✓ Take initiative when something needs attention. ✓ Work independently while keeping you updated WHY WORK WITH ME? Because sometimes you don't need another person who only does one task. You need someone who can step in and say: “I’ve got it.” Whether you need help with customer support, virtual assistance, property management, operations, host onboarding, hospitality, or social media, I can adapt to your business and become a dependable part of your team. My goal is simple: Make your workload lighter, your operations smoother, and your customers happier. If you’re looking for a reliable, adaptable, and proactive Virtual Assistant who can wear multiple hats, I’d love to work with you—or, let's just simply say, "You'd love to work with me!"