Steven W.

Experienced contractor with close to 6,000 billable hours delivered, serving Upwork customers. I've experience with many of the industry standard productivity tools used by Upwork's clients including Slack, Mattermost, MS Teams, Ring Central, Salesforce and Zendesk. I've been working in Technical Support roles, helping customers to get connected to hotel networks or to create repair estimate documents for damaged vehicles using specialised software. In the past decade, I've designed and implemented large networks, which have proved to be 100% reliable. Spent time in the BPO sector both on the phones and supervising agents. This is backed up by my extensive industry experience and knowledge which enables me to evaluate situations and to formulate responses very quickly. As my previous employers will confirm, I'm reliable, dedicated and don't short change my contract partners by providing the best possible customer experience that I can. Many thanks for your attention.