Chillette D.

I bring over a decade of versatile experience, excelling in roles such as Customer Representative, QA Analyst, Email/Chat Support, Content Moderator, Bookkeeping Assistant, and Technical Support. My passion lies in delivering top-tier support, meeting deadlines with precision, and safeguarding sensitive data. I'm adept at fostering efficient environments, problem-solving, and spearheading projects for overall organizational growth. I have a proven initiative and ability to work with minimal supervision. Successful working in a team environment, as well as independently. I have the ability to work under pressure and multi-task. Ability to follow instructions and deliver quality results. Work Experience: ✅ AT&T (2013) Role: Customer Support and Billing Specialist ✅ Comcast (2013-2014) Industry: Cable, Internet, and Phone Role: Technical Support Representative ✅ HealthNet (2014-2016) Industry: Health Insurance Role: Quality Assurance Analyst ✅ Doordash (2016-2020) Industry: Food Delivery Service Roles: Order Placer and Quality Assurance Analyst ✅ Car ID (2020-2021) Industry: Car Accessories & Wheels Role: Customer Service and Quality Assurance Analyst ✅ Linktree (2020-2021) Industry: Social Media Landing Page Roles: Content Moderation and Quality Assurance Analyst ✅ FieldLogix (2020-2021) Industry: GPS Tracker Role: Customer Service and Quality Assurance Analyst ✅ Ilabb Limited (2021-2023) Industry: Wholesale and Retail Roles: Customer, Operation Support, and Bookkeeping Assistant ✅ The Misfits Market (2022-2023) Industry: Online Supermarket Role: Customer Email Support ✅ Velox Wheels (2022, Seasonal) Industry: Car Wheels Role: Customer Phone and Email Support ✅ Autobuffy Car Parts (2022, Seasonal) Industry: Car Parts & Accessories Role: Customer Phone and Email Support ✅ Fanimal (2023, Part-time) Industry: Tickets to Live Events Role: Email Support ✅ Perkies (Boost Inserts) (2023, Part-time) Industry: Lingerie Roles: Email and Social Media Engagement ✅ ReactCore (2023 - 2024) Industry: Social Media Role: Engagement Coordinator & Executive Support (Comment Moderation) ✅ Petz Park (2024, Part-time-shorterm) Industry: Dog and Cat Supplements Role: Email and live chat support ✅ Jumpspeak Language App (2024 - Part time) Industry: Language App Role: Email support ✅ Smile Clothing (Dec 2024 - January 2025) Industry: Clothing Brand that supports Mental Health Awareness Role: Email, Pinterest and Social Media Engagement ✅ Attere Luxury Fashion - All Clothing Industry: Dropshipping for All Clothing Role: Order Fulfilment, Chargeback management, and Email Support ✅ Fast Growing Trees Industry: Online Nursery for Plants Role: Social Media comment moderation and engagement Here are some services that I can provide: ✅ Saas Support/CRM ✅ Shopify ✅ Customer Service Support ✅ Technical Service Support ✅ Email Support ✅ Chat Support ✅ Content Moderation ✅ Social Media Moderation and Engagement ✅ Dropshipping ✅ Quality Assurance Analyst ✅ Order Placer ✅ Email Marketing ✅ Shopify Tagging ✅ Stocktake ✅ B2B ✅ B2C ✅ Bookkeeping assistant ✅ Reconciling/Invoicing ✅ Engagement Coordinator & Executive Support Here are the list of tools I am very familiar to use ✅ Zendesk ✅ Salesforce ✅ Intercom ✅ Kustomer ✅ HelpScout ✅ Samscart ✅ RingCentral ✅ Aircall ✅ Jira ✅ In contact ✅ klaviyo ✅ Slack ✅ Zoom ✅ Skype ✅ Avaya ✅ MS Teams ✅ MS Office ✅ Google Form, Sheet, Docs ✅ Wiki ✅ Notion ✅ Cin7 ✅ Aftership Returns ✅ Starshipit ✅ Jalapeno ✅ Canva ✅ Capcut ✅ Confluence ✅ Just Call ✅ XERO ✅ TicketMaster ✅ One Password ✅ Airtable ✅ NRI ✅ 3PL ✅ NuOrder ✅ Agora Pulse ✅ Sprout Social ✅ Comment Guard ✅ ChatGPT ✅ Text Blaze ✅ Glasp ✅ Claude. Ai ✅ Audacity Manual ✅ Stripe ✅ Paypal ✅ RevenueCat ✅ Mixpanel ✅ Trustpilot/Meta/ App store Review Responses ✅ Ipostal1 ✅ AliExpress ✅ DSers