Thapelo L.

I’m an experienced IT Support & MSP Specialist with 10+ years delivering reliable technical support to businesses of all sizes. I help companies keep their users productive, systems secure, and environments stable — whether it’s troubleshooting Windows/macOS issues, managing Microsoft 365 and Active Directory, or handling ticket queues with SLA focus. I’m comfortable working remotely, supporting clients via Upwork, email, Slack, and remote tools, solving user problems quickly and with clear communication. I specialize in end-user support, cloud services, security monitoring, and remote troubleshooting. My priority is helping clients work without interruption — fast, accurate, and professional IT support tailored to your needs. I’m ready to take on new contracts and help you hit your technology goals.