Agnes E.

Reliable, adaptable, and skilled in time management, I have built over nine years of experience in customer service, virtual assistance, and management. I spent six years working with top BPO companies in the Philippines, supporting both U.S. and Australian clients across multiple lines of business. In addition, I gained nearly three years of managerial experience with a U.S.-based electrical company in Florida, where I oversaw operations, guided staff, and ensured service excellence for clients. Key Skills & Supported Channels: Chat & Email Support Technical & Sales Support Dispatching Financial Insurance Assistance Cold Calling Microsoft Office, Canva, Adobe HTML/CSS Basic Photo & Video Editing Team Leadership & Operations Management Professional Background: I have worked with high-end BPOs such as Sykes Asia, EXL Services, Sophi, and Concentrix, supporting accounts like CenturyLink (Lumen Technologies), Prudential Life Insurance, Intelycare, T-Mobile, Sprint, and Menulog Food Delivery. These roles strengthened my ability to resolve complex issues, communicate effectively, and adapt across industries. My managerial experience in Florida further developed my leadership, problem-solving, and organizational skills, giving me a well-rounded foundation to deliver outstanding customer and operational support.