Rana W.

⏰ 5+ Years in SaaS & eCommerce Customer Support & Success 💼 Global Experience with SaaS, B2B & eCommerce Clients ✅ 90%+ CSAT Across 500+ Monthly Tickets ⭐ Proven Track Record in High-Volume Support & Product Success I specialize in technical, product, and eCommerce support, helping businesses deliver seamless customer experiences: 1. Technical & Product Support: Tier 1 & 2 troubleshooting via email, chat, screenshare, and phone; software technical help, ensuring smooth adoption and issue resolution. 2. Customer Success: Onboarding, renewals, upsells, retention, and proactive growth strategies. 3. eCommerce Support: Live chat, email, and order management; virtual team coordination; creating frictionless online shopping experiences. 4. Virtual Assistance & Operations: CRM updates, scheduling, admin workflows, and internal coordination to optimize team efficiency. How I Deliver Value to Clients & Companies: ✅ Boost Customer Satisfaction & Retention through fast, accurate, and empathetic support. ✅ Streamline Operations & Save Time by managing CRMs, workflows, and virtual teams efficiently. ✅ Increase Revenue & Product Adoption via onboarding, upselling, and retention strategies. ✅ Optimize eCommerce Experience with smooth order management and responsive support. ✅ Implement Automation & Processes to reduce repetitive tasks and improve efficiency. Tools & Platforms: CRM & Support: HubSpot, Salesforce, Zendesk, Intercom, FreshDesk Project & Workflow: Monday.com, ClickUp, Airtable Technical/Product: GoHighLevel (GHL), Zapier, Twilio eCommerce: Shopify, WooCommerce, Magento Communication: Slack, G-Suite Remote-first, proactive, and fast learner, I focus on delivering measurable results that grow businesses, delight customers, and make teams more efficient.